Returns & Refunds policy

At Print Purrfect LLC, most of our products are made to order or personalized. Because each order is produced specifically for our customers, we generally do not accept returns, exchanges, or refunds unless the item arrives damaged, defective, or we made an error with your order.

REPLACEMENTS OR REFUNDS

We will gladly replace or refund an order if:

• The product arrives damaged during shipping.

• The item received is different from the approved order.

• There is a printing or manufacturing defect caused by us.

REPORTING AN ISSUE

If you experience any of the situations listed above, please contact us within 7 days of receiving your order.

Please include:

• Your order number.

• Clear photos showing the issue.

• A brief description of the problem.

Email: printpurrfectva@gmail.com

Phone: (804) 852-3774

NON-RETURNABLE ITEMS

We do not accept returns or refunds for:

• Custom or personalized products.

• Customer-approved design, spelling, or artwork errors.

• Incorrect size, color, or product selected by the customer.

• Normal wear and tear or damage caused by improper use or washing.

• Orders returned due to an incorrect shipping address provided by the customer.

ORDER CANCELLATIONS

Orders may be canceled only before production begins. Once production has started, cancellations, returns, or refunds are no longer available.

CONTACT US

If you have any questions regarding this Returns & Refunds Policy or need to report a damaged or incorrect order, please contact us:

Print Purrfect LLC

Email: printpurrfectva@gmail.com

Phone: (804) 852-3774